IXL Trailers

Privacy Policy

IXL Trailers – Queensland, Australia

Effective Date: 01-10-2025
Version: 1.0

1. Introduction

IXL Trailers (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [ixltrailers.com.au] and engage with our products and services.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you use our site or purchase from us:

  • Personal details – name, email address, phone number, billing and shipping address.
  • Payment information – processed securely via third-party payment gateways (we do not store your credit card details).
  • Account details – username, password, and order history if you create an account.
  • Technical data – IP address, browser type, device information, and referral source.
  • Marketing & tracking data – information from cookies, pixels, and similar technologies (Google Analytics, Google Ads, and Facebook Pixel).

3. How We Collect Information

  • When you make a purchase, register, or fill in forms on our website.
  • Through cookies and similar tracking technologies that help us analyse site traffic and improve services.
  • Via third-party services such as Google, Facebook, and payment providers.

You may disable cookies in your browser, but some website features may not function properly.

4. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders.
  • Delivering products and services to you.
  • Providing customer support and responding to enquiries.
  • Sending order updates, invoices, and receipts.
  • Improving our website, marketing campaigns, and customer experience.
  • Running targeted advertising campaigns on platforms like Google and Facebook.
  • Complying with legal obligations under Queensland and Australian law.

5. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service providers – including payment processors, logistics partners, IT, and marketing providers.
  • Analytics and advertising platforms – Google Analytics, Google Ads, and Facebook Pixel (which may process data outside Australia).
  • Legal and regulatory authorities – where required by law.

6. Cookies and Tracking Technologies

Our site uses cookies, tracking pixels, and similar technologies to:

  • Recognise repeat visitors.
  • Monitor browsing behaviour and website performance.
  • Deliver targeted advertising (remarketing) via Google Ads and Facebook.

You can opt-out of personalised ads via:

7. Data Storage and Security

  • All personal information is stored securely and protected against loss, misuse, and unauthorised access.
  • Payments are encrypted and processed securely through PCI-compliant gateways.
  • We take reasonable steps to ensure data is stored in Australia or with trusted international providers who comply with similar protections.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Opt-out of marketing communications at any time.
  • Withdraw consent to cookie tracking by adjusting your browser settings.

To exercise these rights, contact us (see details below).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

11. Contact Us

If you have questions, concerns, or requests about your privacy, please contact:

IXL Trailers
10 Biondi Cresent,
Beerwah Queensland, Australia
Phone: 0499 887 007
Email: Contact Us

[END]